Return Policy

Cancellation

BAC Tactical’s cancellation/refund policy is 7 days after receipt of the item unless the item is a special order and the item is unworn. Refunds will be applied to the original credit card used at the time of purchase.

We handle returns/exchanges of custom-made products (including items from our clothing lines) on a case-by-case basis. Please call 1-888-924-8072 if you have any questions.

• Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund unless already shipped.
• Orders cancelled more than 24 hours after payment confirmation will be eligible for a refund on a case-by-case basis.
• Once your order has been shipped, it can no longer be cancelled. Once shipped it will be handled as a return.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• BAC Tactical will only cover shipping charges in the event of a return or exchange of a defective product, or a shipping error.
• Please be sure to follow washing and handling instructions carefully as BAC Tactical will not authorize returns or exchanges due to washing of products incorrectly.
• Postage will only be refunded on returns due to defective merchandise or an error in shipping.
• Postage will not be refunded on returns due to personal dislikes or sizing problems.

How to Return an Item

1. Email us at sales@bac-tactical.com to get an MRA# (Merchandise Returns Authorization) number. Include your order number and a detailed reason for the return.
2. Write this number on the outside of the package you are shipping back to us and include a copy of the original invoice.
3. Ship to: BAC Tactical (444177), 2045 Niagara Falls Blvd Ste 4, Niagara Falls, NY 14304-1675

Once we receive your merchandise and accept the return, we will credit you in the same manner the purchase was made.

Product Quality Warranty

We warrant our products against defects in workmanship for 1 year from purchase date. This includes seams and tears in cloth that are due to faulty materials and workmanship, excluding normal wear and tear and/or abuse. We reserve the right to determine whether a product defect is in workmanship, materials, normal wear/tear, or abuse. We will make every reasonable effort to achieve customer satisfaction. Any remedy is at our sole discretion and may include replacement, exchange, full or partial refund, or credit for future purchases.