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Frequently Asked Questions
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Most products are FREE within the USA except for bite resistant arm guards, cleaning spray, and gloves which have a flat rate of $5.
Which payment methods are accepted in the Online Shop?
We accept all major credit cards via PayPal and Stripe.
How long will delivery take?
The products we sell are custom made and quality will not be jeopardized. Professional seamstresses are employed and each product must pass a strict QA analysis prior to shipping. The process between your order and the shipment of your product is centered around quality control and not speed. We do not store vests on shelves for years prior to delivery and each item is made fresh. Therefore, please allow 10 – 30 days for delivery.
Who do you sell to?
We sell to LAW ABIDING individuals only. If you intend to commit a crime while wearing or using a product sold by us you are prohibited from purchasing said products. In addition, we do not sell to minors.
In the United States it is legal to purchase and possess body armor, apart from a few exceptions:
If you are a convicted felon it is illegal to purchase body armor – Click Here for Details
In New York, the ban of body armor for private citizens is being debated;
In some states such as Kentucky, committing a crime while wearing or even possessing body armor is a crime in and of itself
In Louisiana, it is illegal to wear body armor on school property. Click Here
We do not sell to customers in Connecticut. Click Here
In the Canadian provinces of Alberta; British Columbia; and, Manitoba there are restrictions as to who can possess body armor and proof of eligibility is required.
Alberta Regulations – Click Here
What Is Your Product Quality Warranty?
We warrant bullet resistant products for 5 years and against defects in workmanship for 1 year from purchase date. This includes seams and tears in cloth that are due to faulty materials and workmanship, excluding normal wear and tear and/or abuse. We reserves the right to determine whether product defect is in workmanship, materials, normal wear/tear or abuse. We will make every reasonable effort to achieve customer satisfaction. Any remedies is at our sole discretion and may include:
replacement of the product
exchange for a similar product
refund of sale price
whole or partial credit for future purchases
Do you have Proof of Certification?
The bullet resistant panels have been tested by HP White Laboratory in the USA h.p.white.results.5-2017
What protection levels do your vest have?
There are handgun threats and rifle threats. Soft bullet resistant material stop handgun rounds and fragmentation but only a rigid rifle plate stops a rifle round. Level IIA, Level II and Level IIIA will stop the majority of pistol round plus 12 gauge and OO buckshot but no material is ever 100% ‘bulletproof’.
We only sell the current National Institute of Justice (NIJ) Level IIIA 0101.06 standard, which also protects against Level IIA & Level II. We recommend staying away from the old 0101.04 standard as testing protocols have moved on since the old standard was in force!
To learn more about the NIJ IIIA 0101.06 standard Click Here
Rifle rounds require Level III or Level IV ballistic plates made from either steel, ceramic or polyethylene – usually 10″ x 12″ weighs from 4 to 9 lbs per plate to cover the Chest and/or Back. Doubling up two Level IIIA WILL NOT stop a rifle projectile!
Do you accept Purchase Orders?
We accept signed PO’s from government agencies including schools/school boards.
Our mailing address is1229 E Nazareth Drive, Washington, UT84780
If you wish to purchase using Canadian Dollars please visit Body Armour Canada