Terms & Conditions

GENERAL

Every effort is made to ensure the accuracy of any information provided on this website. However neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Due to the Covid-19 pandemic we do not accept the return of clothing, including bite resistant arm guards, anti-spit masks and gloves, even if the items are unworn. If we make an error in shipping your product will be replaced.

CANCELLATION

BAC Tactical’s cancellation/refund policy is 7 days after receipt of the item unless the item is a special order. Due to the Covid-19 pandemic we do not accept the return of clothing, including bite resistant arm guards, anti-spit masks and gloves, even if the items are unworn. If we make an error in shipping your product will be replaced.  Refunds will be applied to original credit card used at the time of purchase. We handle returns/exchanges of custom-made products (including items from our clothing lines) on a case-by-case basis. Please call 1-888-924-8072 if you have any questions. Please refer to our Limited Warranty for more information.

Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund unless already shipped.  Orders cancelled more than 24 hours after payment confirmation will be eligible for a refund on a case-by-case basis, please call 1-888-924-8072. Once your order has been shipped, it can no longer be cancelled. Once shipped it will be handled as a return.

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. BAC Tactical will only cover shipping charges in the event of a return or exchange of a defective product, or a shipping error. Due to the Covid-19 pandemic we do not accept the return of clothing, including bite resistant arm guards, anti-spit masks and gloves, even if the items are unworn. If we make an error in shipping your product will be replaced. Please refer to our Limited Warranty for more information.

EXCHANGES

Merchandise exchange (if applicable) must be for the same product, or a product of the same value. We will only replace items if they are defective or damaged. Items may not be worn or washed. Due to the Covid-19 pandemic we do not accept the return of clothing, including bite resistant arm guards, anti-spit masks and gloves, even if the items are unworn. If we make an error in shipping your product will be replaced.

Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.

Please be sure to follow washing and handling instructions carefully as BAC Tactical will not authorize returns or exchanges due to miss washing of products.

TO APPLY FOR A RETURN OR EXCHANGE PLEASE FOLLOW THE BELOW STEPS

1.) Call us at 1-888-924-8072 to get an MRA# (Merchandise Returns Authorization) number.
2.) Write this number on the outside of the package you are shipping back to us and include a copy of the original packing slip.

Ship to:

BAC Tactical (444177)
2045 NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675

Once we receive you merchandise and accept the return, we will credit you in the same manner the purchase was made.